Refund Policy - iptv streaming service

1. Our Commitment To Quality

We pride ourselves on providing the most stable, reliable, and latency-free IPTV Streaming Service on the global market. Because we offer a 24-hour completely free trial, we highly encourage all new customers to test our service thoroughly on their devices before purchasing a paid subscription.

However, we completely understand that technical circumstances can change post-purchase. Because of this, we uphold a strict 7-Day Money-Back Guarantee policy.

2. The 7-Day Refund Window

If you experience critical, unresolvable technical issues within the first seven (7) days of your paid subscription activation, you are entitled to request a complete refund of your purchase amount.

Before a refund is processed, our technical support engineers must be granted the opportunity to remotely diagnose your issue — such as providing an alternative app, refreshing your DNS, or migrating your account to a backup portal.

Valid Refund Reasons

Our servers remain totally offline for over 24 consecutive hours.
Severe, unfixable buffering confirming a fault on our server backend.
Missing advertised premium channels that cannot be legally restored.
The provided M3U link completely fails to authenticate on all standard applications.

Invalid Refund Reasons

"I changed my mind / I don't want it anymore" after the 7 days.
Your personal internet speed dropping below 25 Mbps.
You do not know how to install the app (we provide 24/7 guided setup).
Your ISP is actively blocking IPTV traffic without using a VPN.

3. How To Request Your Refund

If you meet our eligibility criteria defined above, processing your refund is extremely simple. Do not initiate a chargeback through your credit-card provider, as this delays your cash return by up to 45 business days.

Instead, directly fill out the Refund Request Form located on this page. Our billing department processes all approved refunds back to your original payment method within 3 to 5 banking days.